We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when interacting with our hospital, including through our website, forms, and direct communications. By using our services, you consent to the practices described in this policy.
We collect information you provide directly, such as your name, contact details, and your pet’s information when you book appointments, request procedures, or submit forms. We may also collect information automatically through website interactions, including browser type, pages visited, and time spent on our site. This helps us improve the user experience and ensure our services meet your needs.
Your information is used to provide veterinary care, process appointments, respond to inquiries, and communicate important updates regarding your pet’s health. We may also use your information for internal records, quality assurance, and improving our services. We do not sell or share your personal data with third parties for marketing purposes.
We take the security of your personal information seriously. Our systems are designed to protect against unauthorised access, loss, or misuse of data. While no system can guarantee complete security, we implement reasonable safeguards to ensure your information is protected.
Your personal information may be shared with authorised staff within our hospital and, when necessary, with external partners such as laboratories or referral centres involved in your pet’s care. We only share information that is essential for providing veterinary services and always maintain confidentiality.
You have the right to access, correct, or request deletion of the personal information we hold about you. You may also object to certain processing activities or withdraw consent at any time. To exercise these rights, please contact our hospital using the details provided on our Contact Us page.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the date of the latest revision. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact our hospital. Our team is happy to provide clarification and support regarding your privacy rights.
“Amazing care and service! My pet always feels happy, safe, and well groomed after every visit. Highly recommend!”
Tell us a little about your pet and the reason for your visit, and we’ll take care of the rest.
Protect your pet from preventable diseases with our safe, vet-approved vaccination programs. We tailor every schedule to your pet’s age, breed, and lifestyle to ensure long-term health and immunity.
We provide secure, supervised care for cats, rabbits, and guinea pigs at our hospital. Pets receive individual accommodation, tailored diets, comfortable bedding, and daily attention from our veterinary team.
Give your puppy the best start with our fun, structured pre-school classes designed to build confidence and good behaviour. Led by experienced trainers, we focus on socialisation, early learning, and positive routines.
Give your puppy the best start with our fun, structured pre-school classes designed to build confidence and good behaviour. Led by experienced trainers, we focus on socialisation, early learning, and positive routines.
